At Kashmir Artisan House, our team take pride in serving our customers. Your products are delivered in the best condition and on time by collaborating with courier companies of high standards.

Please review our shipping policy outlined below:

1. Shipping Destinations:
We currently ship to most states in USA. However, there may be certain restrictions on specific products or destinations due to legal or logistical limitations. If you are unsure about shipping to your location, please contact our customer support team for assistance. (Currently we have stopped shipping to Canada/International due to recent changes in the USA commerce policies.)

2. Shipping Methods and Delivery Time:
We offer several shipping methods for your orders, including standard and expedited shipping options. The delivery time varies depending on the USPS zones within domestic destination and the selected shipping method. Estimated delivery times will be 7-14 business days.

3. Customs Duties and Taxes:
International orders to Canada may be subject to customs duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer. They are NOT included in the shipping costs. Customs policies vary widely from country to country, so please check with your local customs office for more information about any potential fees.

4. Tracking Information:
As soon as your order ships, we shall send you the Shipping Tracking Information using which you can track your shipment and assess the approximate delivery time.

5. Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible. If you need to make any modifications to your order, please contact our customer support team as soon as possible for assistance.

6. Returns and Exchanges:

Before you return a our product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in Kashmir, India, resulting in each product being unique and slightly different from each other.

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase or gift, under certain circumstances, you can return or exchange the product within 30 days from date of delivery, but under the condition that our customer service was informed by email or otherwise within 48 hours of delivery of the goods to your address.

Product Disclaimer:
Most of the products on KashmirArtisanHouse.com are handmade; hand woven and intricately crafted, as such there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.
For any queries regarding your order, please email at contact@kashmirartisanhouse.com

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